Estrategias de diagnóstico de usabilidad para espacios interactivos en ambientes socio-técnicos: una revisión comparativa

Alejandro Daniel Murga González; Elvia Guadalupe Ayala Macías; Vladimir Becerril Mendoza; Karina Rosas Burgos; Alberto Almejo Ornelas

doi:10.37636/recit.v24153158

Authors

Alejandro Daniel Murga González Autonomous University of Baja California, Faculty of Engineering Sciences and Technology, Blvd. Universitario 1000, Valle de las Palmas Unit, 22260 Tijuana, Baja California, Mexico https://orcid.org/0000-0002-5840-1822
Elvia Guadalupe Ayala Macías Autonomous University of Baja California, Faculty of Engineering Sciences and Technology, Blvd. Universitario 1000, Valle de las Palmas Unit, 22260 Tijuana, Baja California, Mexico https://orcid.org/0000-0001-8369-4164
Vladimir Becerril Mendoza Autonomous University of Baja California, Faculty of Engineering Sciences and Technology, Blvd. Universitario 1000, Valle de las Palmas Unit, 22260 Tijuana, Baja California, Mexico https://orcid.org/0000-0001-5202-6681
Karina Rosas Burgos Autonomous University of Baja California, Faculty of Engineering Sciences and Technology, Blvd. Universitario 1000, Valle de las Palmas Unit, 22260 Tijuana, Baja California, Mexico https://orcid.org/0000-0001-7232-0204
Alberto Almejo Ornelas Autonomous University of Baja California, Faculty of Engineering Sciences and Technology, Blvd. Universitario 1000, Valle de las Palmas Unit, 22260 Tijuana, Baja California, Mexico https://orcid.org/0000-0002-0461-9383

DOI:

https://doi.org/10.37636/recit.v24153158

Keywords:

Interactive space, User centred design, Usability, Diagnosis, Socio-technical systems

Abstract

This work intends to carry out a comparative review of three usability diagnostic experiences for interactive spaces in socio-technical environments. The first, was produced for the air traffic control tower of the International Airport of Mexico City (AICM); the second, for the metalworking workshops of a particular enterprise; and the third, for the neighborhood of Valle de San Pedro, Tijuana. This comparison aims to determine what an interactive space is, what the qualities that define it are, and how they can be measured. For this, the three cases will be presented, their functions will be contrasted, and their similarities will be determined to detect the generic interaction qualities. This is intended to achieve a transdisciplinary understanding for the optimization of socio-technical environments, which until now have been addressed from the perspective of risk -ergonomic, psychosocial and organizational- but not from the ease of use, a quality that covers more properly the phenomenon of interaction and understanding of user requirements. The impact of this work is expected to provide better guidelines for User Centered Design (UCD) in the fields of engineering, product design, and urban design.

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